West Australian Opera recognises the importance of protecting your privacy and your right to keep your personal information private. In the course of our functions and activities we use the information we collect about you to process donations, to send you information and to provide a more personalised service.
What information we collect
The kind of information we generally collect and hold about a person is their name, email address, postal address and other contact details. Information relevant to your relationship with us may also be collected, such as transaction details, indicated seating and event type preferences and details of donations and other support provided to the organisation.
Collection of Personal Information
West Australian Opera will generally collect information directly, or via third party ticket sellers or service provider acting on West Australian Opera’s behalf, from the individual when they purchase tickets, subscribe, join our mailing lists or make a donation.
When You Become a Donor
We ask you to provide your full name and contact details including address, day and evening telephone numbers and email address. If you are paying your donation by credit card, you are required to provide your credit card name, number, expiry date & CSV. The online donation process commences at WAO’s website and is completed through a secured server.
When You Sign Up for our Mailing List
When you sign up for the WAO e-newsletter we ask you to provide your name, post code and email address. If you wish to receive further information about WAO seasons and special events by post, you can also include your address in the form. You can unsubscribe from our e-newsletter or be taken off our general mailing database at any time by contacting West Australian Opera and requesting your details be removed.
When You Book an Education Program
We ask you to provide your name and position, along with the name of your school and details relating to the group/s and times of year for which you wish to book. We use this information to process your booking and contact you to check, alter or confirm details of your participation in the education program you have chosen.
Purchasing a Ticket to West Australian Opera
West Australian Opera may use information that we collect to provide our patrons with information that they may find useful. This includes, but is not limited to:
- Marketing Information
- Special Offers
- Season Brochures
West Australian Opera will only use personal information in the promotion of events that we consider likely to be of interest to our patrons.
Information collected is stored electronically and secured on a server accessible only by password. Information is only accessible to West Australian Opera staff and approved IT service providers. West Australian Opera takes all reasonable steps to ensure the security of personal data we hold from risks such as loss or unauthorised access, destruction, use, modification or disclosure of data.
West Australian Opera understands the importance of keeping your information private, and only discloses your personal information to third parties in certain circumstances.
- Service providers that assist with certain functions, performances, events and activities, in which case we impose appropriate privacy obligations on the service provider (e.g. we may use mailing houses to send information and materials to you)
- Government and regulatory authorities and other organisations, as required or authorised by law
- A service provider for the purpose of sending you information from our sponsors or other arts companies
- Market research company for the purpose of understanding our market
Accessing and Correcting Information
Please contact West Australian Opera for any enquiries regarding access to your personal information, the updating of your information, complaints and information on usage. Should you have any questions on this policy, or the way we handle your information, please contact firstname.lastname@example.org.