Terms and Conditions

These are the General Terms and Conditions of West Australian Opera. All questions concerning the General Terms and Conditions should be directed to West Australian Opera using these contact details:

Postal address:

West Australian Opera
Whadjuk Noongar Country
PO Box 7052
Cloisters Square
Perth WA 6850

Venue Requirements
Please note that depending on the event you are purchasing tickets for you may be purchasing tickets from West Australian Opera or Arts and Culture Trust.

Click here for Terms and Conditions for Arts and Culture Trust.

Application of General Terms and Conditions

The sale of tickets for an Event and attendance at an Event are subject to these General Terms and Conditions as well as any specific terms and conditions notified at the time of ticket sale.

“Event” means a concert, show or other performance that is arranged by West Australian Opera.

“You” means the person acquiring a ticket or seeking to attend an Event and “we” means West Australian Opera.

By acquiring a ticket for an Event and/or seeking to attend an Event, you agree to these General Terms and Conditions.

By purchasing a ticket on behalf of someone else, you undertake to inform them of these General Terms and Conditions and any other terms and conditions notified at the time of sale.

These General Terms and Conditions also apply to tickets issued by an authorised ticket seller (if any). To the extent of any inconsistency, these General Terms and Conditions, and any other conditions of sale relating to the specific Event notified at the time of sale, will prevail.

Resale Prohibited

You agree not to re-sell any tickets for profit.

Tickets must be purchased from an authorised ticket seller and must not be included in packages or used in advertising unless authorised by us in writing.

Tickets purchased from Ticketmaster Resale, Viagogo, Ticketbis, eBay, Gumtree, Tickets Australia or any other unauthorised re-seller may be cancelled without notice and/or the holder may be refused admission to the Event.

Other Terms and Conditions of Sale

We may impose other terms and conditions of sale in relation to specific Events, in which case you will be notified of these at the time of sale, including on our website with the information relating to the specific Event.

We may impose a maximum ticket limit to specific Events. Unless otherwise specified, the maximum number specified applies to the Event or season overall, not to each performance.

West Australian Opera reserves the right to change any element of its sales structure, including but not limited to reserves and pricing, at any time and without notice. Pricing for any event or product sold through West Australian Opera, may be  subject to demand based pricing. This may see prices increase or decrease at any time during a sales period for any given event or product. These changes may occur without notice.

Refunds

We will not be responsible for refunding tickets purchased from unauthorised re-sellers.

Otherwise, you are entitled to a refund if we cancel an Event or reschedule it to a time more than 2 hours earlier or later than originally programmed and you cannot or do not wish to attend the rescheduled Event. You are also entitled to a refund if we issue a ticket to you by mistake and we are unable to provide you with the Event in question.

If you believe an Event you have attended was not provided substantially as advertised, we will give reasonable consideration to your request for a refund. However, we reserve the right not to provide a refund:

(a)          merely because you did not enjoy the Event, performance or venue, you arrived late or did not attend;

(b)          if you were refused entry or removed due to your breach of these General Terms and Conditions

(c)           if, despite our reasonable diligence, the cause was outside our control.

If you believe you are entitled to a refund you should apply within five business days after the Event’s scheduled commencement. You may enquire about refunds here. If you do not seek a refund within a reasonable timeframe we may not provide you with the requested refund, unless required by law.

Any refund payable will be made to the original purchaser, and when practicable to the original form of payment used to purchase the ticket.

We will not be responsible for any expenses incurred or to be incurred by you, for example travel, car parking, child care, accommodation or other goods or services, even if the Event is cancelled. You should consider whether insurance is appropriate for your circumstances.

Changes

While we endeavour to keep ticket-holders informed, details may change sometimes with little or no notice. For example, artists or other participants may be added, withdrawn or substituted or the venue may change.

Despite any seat number on your ticket, we do not guarantee you any particular seat. If we need to allocate a different seat to you for operational reasons, including a change of venue, we will use reasonable endeavours to ensure it is in a location of comparable value to the seat number on your ticket.

We make every effort to ensure pricing is correct but we reserve any rights we may have to correct genuine errors.

Refusal of Admission

We may refuse entry to an Event or have you removed from the venue on valid grounds, including if:

(a)          you fail to comply with these General Terms and Conditions or the venue’s Conditions of Entry;

(b)          we have not received payment for your ticket or you are unable to produce a ticket;

(c)           you are intoxicated or you behave in a threatening, disruptive or offensive manner;

(d)          you interfere unreasonably with another visitor’s enjoyment of the Event or venue or with our staff carrying out their functions; or

(e)          as specified elsewhere in these General Terms and Conditions.

We may need to refuse admission for safety or security reasons, in which case we will refund your ticket if it was purchased in accordance with these General Terms and Conditions.

Unless otherwise specified, we do not provide supervision of children. All children requiring supervision must be accompanied by a supervising adult at all times and may be refused admission or attendance if not accompanied by a supervising adult.

Latecomers may be admitted to a performance during a suitable break.

Liability

You should make your own further inquiries before deciding whether an Event is suitable.

You are responsible for your personal possessions such as bags, mobile phones and other items you carry with you.

Our liability to you in relation to tickets is limited to the obligations specified in these General Terms and Conditions and our obligations under applicable laws and the Live Performance Australia Ticketing Code of Practice – Consumer Code.

The Australian Consumer Law provides certain statutory guarantees for consumers which cannot be excluded, for example that services will be provided with due care and skill. Nothing in these General Terms and Conditions modifies or excludes those guarantees.

Complaints

Customer Feedback
West Australian Opera
PO Box 7052
Cloisters Square WA 6850

If you experience a problem or issue with our performances or services, please let our staff know promptly and we will use reasonable endeavours to address the issue.