1. How can I ensure my internet connection is fast enough?
Confirm that your network speed is reliable by running an online speed test. A minimum download speed of 15 Mbps is recommended for smooth livestream viewing.
2. Can Wi-Fi affect my livestream quality?
Yes. Wi-Fi connections can be less stable than wired connections. If possible, connect your device directly to your modem or router to improve network performance.
3. Which devices are supported for viewing the livestream?
The livestream can be viewed through a web browser on most devices, including mobile phones, tablets, computers, and Smart TVs.
4. What should I do if the livestream is not functioning correctly on my device?
If you experience unexpected issues, such as freezing or lag, please switch to a computer or laptop if available, as these devices generally provide the most reliable playback.
5. What should I do if the livestream stops or drops out?
If the livestream disconnects, please wait a few minutes and then refresh the page. The stream should resume once the connection or broadcast stabilises.
6. Do I need to download anything to watch the livestream?
No. The livestream plays directly through your web browser. You do not need to install any apps or special software.
7. What should I do if the video is playing but I cannot hear any sound?
Check that the volume on both your device and the video player is turned up and not muted. Also ensure any external speakers or headphones are properly connected.
8. The video is blurry or low quality — how can I fix this?
Blurry video usually means the internet connection is slow or unstable. If possible, move closer to your router, close other programs or devices using the internet, or refresh the video after a moment.
